Registration Q&A

When you register and create your account with the CYLC Online Store, we'll remember your information so that the checkout process is a breeze. You'll also be able to store all your addresses, manage your email preferences and check your order history too.

Can I place an order without your registering?
No, you must register in order to place an order.

What will you do with my information after I register?
Personal information relating to you and your order history are only available to you if you provide the correct password that you create. After providing your password, you can edit or delete your information at any time from the "your account" page. For more information on our privacy policy, click here.

What if I forget my password?
No problem, your password can be emailed to you. We can't give out passwords over the phone or email them to a different email address than the one used to register. To retrieve your password, click here.

How do you know my name when I visit your site?
We use cookies to recognize you and your preferences to make shopping easier. Cookies are bits of information that we automatically store on your computer if your computer accepts cookies. The use of cookies is standard on the internet and many major web sites use them. Cookies stored on your computer do not contain any personally identifiable information. If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. Please consult your browser's help section for instructions on how to do this.

When I enter my name during registration, is it secure?
We use the Secure Socket Layer protocol to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than the CYLC Online Store. For more information on SSL, click here.