Returns & Exchanges

Your satisfaction is important to us. If any product, for any reason, does not meet your expectations, you may return it for a complete refund, replacement or exchange within 30 days of receiving your order. Items should be returned to this address:

CYLC Online Store
C/O MSS Fulfillment
110 Vista Centre Drive, Suite #7
Forest, VA 24551

Please include your packing slip with the returned items. If you wish to replace a damaged item or exchange it for a different size, please indicate this on the packing slip. If you have any questions about returning or exchanging an item, call your program's 800 number below weekdays from 7:30 A.M. to 5:30 P.M. Eastern Standard Time.

  • JrNYLC: 866-949-8362
  • NYLSC: 866-949-8365
  • NYLC: 866-949-8369
  • GYLC: 866-949-8370
  • Inaugural Conferences: 866-949-8369